information collected and how it is used
we do collect personal information directly from individuals who volunteer to use some of our services. collection of this information is required to deliver the specific services, but use of these services is voluntary.
what happens to information you submit to us?
if you choose to submit information to us, the information will be transmitted through secure lines to our departmental database. any private information will only be used for the purposes for which it was provided and will not be shared with another entity except as prescribed by law.
use of internet request for assistance form information
any information you provide to us will only be shared with entities involved in your request as necessary. information you provide may be included with other consumers' information to be used for statistical reporting, trending data, and/or investigative actions.
if during your visit to the college's web site you participate in a survey or send an e-mail, the following additional information will be collected:
- the e-mail address and contents of the e-mail; and
- information volunteered in response to the survey.
the information collected is not limited to text characters and may include audio, video, and graphic information formats you send us. the information is retained in accordance with government code § 11015.5.
if you send us e-mail
you may choose to provide us with personal information, as in e-mail with a comment or question. we use the information to improve our service to you or to respond to your request. sometimes we forward your e-mail to other college employees who may be better able to help you. except for authorized law enforcement investigations or, as required by law, we do not share your e-mail with any other organizations.
we use your e-mail to respond appropriately. this may be to respond to you, to address issues you identify, to further improve our web site, or to forward the e-mail to another agency for appropriate action.
if you place an order with us, we request information from the user on our order form. a user must provide contact information (like name and street address) and financial information (like credit card number and expiration date). this information is used for billing purposes and to fill your order/request. if we have trouble processing an order, this contact information is used to get in touch with you.